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Those With Defective Xbox One Units Now Receiving A Free Xbox One Title

November 26, 2013 No Comments

After braving long lines for a new Xbox One, a very small amount of those that purchased the new system was greeted unfortunately with a malfunctioning disc drive. After hearing about some of the customers problems concerning the drive, Microsoft issued the following statement:

We’re working directly with those affected to get a replacement console to them as soon as possible through our advance exchange program. Rest assured, we are taking care of our customers.”

This is what the many first day buyers went through:

Now According to an email from Xbox customer care forwarded to the guys at Polygon, “Microsoft will let Xbox One owners with a faulty console choose from one of four titles: Dead Rising 3, Forza Motorsport 5, Ryse: Son of Rome or Zoo Tycoon.” Being that the titles are  downloadable titles, Xbox One owners with the failing optical drive can still play and get in the game. Microsoft has this to say about making it right with some of those affected:

“While a replacement console is on its way, we want to ensure our advance exchange customers can stay in the game,” a statement from Microsoft said. “We will provide each of them with a free digital download of one of the launch titles published by Microsoft Studios.”

After reports of the many failures in the Sony PlayStation 4 camp, we can clearly see who the real “Class Act” out of the two companies is. Not only did Microsoft acknowledge the issues head on, they remedied the experience for some by giving them a game that typically cost $59.99. Although its every buyers worst nightmare to be the one with the faulty system, getting something free indeed shows that the company cares and is there for them..MBGW

Source: Polygon,


I am a ghostwriter..don't know what I do look it up.. I just so happen to have this WP8, so why not write about it? 🙂

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