Microsoft Gives 1 Month Free Xbox LIVE Gold Memberships For Cloud Saving OutagesDecember 31, 2012 1 Comment
Due to the outages that many may have experienced using the Xbox LIVE Cloud Saved Games feature, Microsoft has announced that it will be automatically applying a one-month extension to the Xbox LIVE Gold memberships of everyone who was impacted. The issue has been since fixed by the fantastic people on the Xbox Operations team. Below is a note from Alex Garden that lets you know exactly how the credits will be applied:
We want to thank all of our Xbox LIVE members impacted by the Cloud Saved Games service issue for your patience and understanding. It took longer than we expected to get back to full performance as we needed to ensure the integrity of everyone’s game saves. Whether you couldn’t access your game saves for a couple of hours or a couple of days, we sincerely apologize for the delay and inconvenience. We will be automatically applying a one-month extension to the Xbox LIVE Gold memberships of everyone who was impacted. We can assure you we’ll also be doing a thorough post mortem to help prevent this from happening again.
As always, I welcome your feedback. Game on!
Email: Alex dot Garden at Microsoft dot com
General Manager, Xbox LIVE
BTW: You don’t need to call support for your free month. We know exactly who was affected and we’ll handle all of this on our end.
Pretty cool stuff indeed. Microsoft is in my opinion doing exactly what it needs to in order to keep loyal customers coming back for more…Now if we could just get some Online Xbox Live games to even be affected by this onto out Windows Phone..MBGW