Microsoft’s Surface with Windows RT set to receive a minimum of four years of official supportNovember 25, 2012 1 Comment
Microsoft recently updated its Microsoft Support Lifecycle page for their Windows RT Surface slate and has officially announced that it will support the device for a minimum of four years. The official “Support End Date” will be April 11, 2017, which is 4 and a half years after the Surface’s release date.
Portions from ZDNET:
Update: On a separate page (see the Support Lifecycle Policy heading), Microsoft has updated its policy to provide additional support details for consumer hardware.
Microsoft’s current policies offer “a minimum of … four years Mainstream Support for Consumer Hardware products.”
During the Mainstream Support phase, “Hardware repairs or replacements and parts are available throughout the support lifecycle. Services are free for products under warranty and available for a fee for products out of warranty. … Updates are available for the software/firmware and OS that is embedded into the hardware (except for Surface devices, which is covered by the support lifecycle policy for the Operating System on the device).”
Additional details are available in this FAQ, which notes: “For Surface devices, any Surface software installed, embedded or downloaded on the device is subject to the software lifecycle support policy for that software (unlike other HW devices such as Xbox). … The hardware support lifecycle policy applies only to the Surface hardware (and as stated above not the Surface software). For Surface devices, that policy affects only the tablet device and hardware based accessories (and for example not to soft goods accessories such as cases).”
Keep in mind that if this is their policy towards the Surface tablet, just imagine the policy for the Windows Phone 8 OS!…MBGW