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Survey Places Windows Phone 7 in Second Place in Customer Satisfaction

July 18, 2011 No Comments

Many of us who have taken the leap of faith with Windows Phone 7 know that it does not disappoint. A recent survey by ChangeWave Research was conducted in order to figure out how satisfied people were with their OS.

Unfortunately for the study Windows Phone was grouped with Windows Mobile. Because of that fact Windows OS came in third with 27%  behind iOS with 70% and Android with 50% but ahead of RIM with 26%.

While being grouped with Windows Mobile is a definite hindrance, when you break them down individually there is some interesting data. Windows Phone 7 actually has a satisfaction rate of 57% to Windows Mobile’s 14%. That would place Windows Phone at second in this OS satisfaction survey ahead of Android.

But in an encouraging sign for Microsoft, we continue to see a big difference between the high Very Satisfied rating for Windows Phone 7 (57%) vs. the much lower rating for Windows Mobile OS (14%). Even so, the higher Windows Phone 7 rating has yet to produce a sustained momentum boost for Microsoft in term of buyer preferences.

With user satisfaction up it’s only a matter of time before more people take notice. I can’t wait to see consumer reaction to the Mango update and the second generation Windows Phones.

Source: ChangeWave; via, ZDNet


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